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Custom SQL/PHP Database
Unique PHP database services
customized to your needs at
very affordable prices.
www.clearimaging.com
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Free Payment Gateway
Free Authorize.net merchant
payment gateway account
set up. Apply within minutes.
www.Free-Auth.net
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SEO Optimization
Search Engine Optimization
tailored to your business for
gaining top hits & rankings.
www.webceo.com
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Frequently Asked Questions (FAQ)
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Please read our most Frequently Asked Questions for answer to the most common web hosting questions. If you would like to request further information or questions to a member of our Sales, Billing or Technical Support Staff, please visit our Support page or get a Free Quote on your web site design and hosting needs.
 How soon can my hosting account be ready?
Who is Clearview Hosting?
What is Hosting?
What is a Domain?
Why should I host or change my web site hosting to Clearview Hosting?
Are there any hidden costs?
I'm unhappy with another provider but have already paid up!
How do I transfer my hosting to Clearview Hosting?
Do you provide Graphical Statistics?
Do you provide web site design and hosting packages?
What payment options do you offer?
Can I add more features to my hosting plan?
Can I host multiple web sites and domains with your hosting packages?
Do you allow pornography or adult content on your servers?
Can I add custom A NAME and C NAME records to my domain name?
Why don't my pages show up when I upload them via FTP?
How do I check my POP3 email?
What SMTP settings do I use?
How do I check my stats?
Did I really have that many hits this month?
I made changes to my web page, but they don't seem to show up on my site.
My page takes a long time to load
How do I upload my pages?
What is your Returns/Cancellation Policy?
How soon can my hosting account be ready?
It can be up to 30 minutes but usually customers receive their service fully complete in less than 15 minutes.
Who is Clearview Hosting?
Clearview Hosting, Inc., is one of the most established independent hosting companies in the USA. Since 1997 we have been delivering leading internet solutions to businesses, individuals, and organizations large and small.
What is Hosting?
For a web site to be available on the Internet, 24 hours a day, 365 days a year, it needs to be hosted on a web server which is available and online at all times. Clearview Hosting has invested significantly in establishing a state of the art hosting infrastructure, and provide web space and services from this platform to our customers for a monthly hosting fee. A variety of hosting service plans are offered to cater for the varying needs and sizes of different websites and internet applications.
What is a Domain?
A domain is your identity on the web - it's the address used for your website and your email e.g. www.clearviewhosting.com and If you are in business, you ideally need your own domain name - this gives you independence from any specific Internet Service Provider as you can move your domain to different providers, and can own the domain forever - providing you keep the annual renewals up to date.
When selecting a domain, make sure it is:
- easy to remember
- easy to spell without confusion
- relates closely to your business name or activity
- not unnecessarily long.
To search for available domain names, click here to use our domain lookup.
Why should I host or change my web site hosting to Clearview Hosting?
Our fast, reliable and professional services are complemented by our customer focused team, trained to deal with every possible Internet query. So whether you are an expert or just starting out, Clearview Hosting is on hand to provide you with advice and support.
Unlike some other providers, Clearview Hosting focuses solely on delivering related internet services to businesses and individuals and thus we can deliver superior support and cost-effectiveness to our customers.
Are there any hidden costs?
None. When ordering you will be fully aware at all times of the prices for the services you are purchasing.
All services are automatically renewed at the end of a given period - if you wish to close a service you simply need to provide us written notice of same. Should there by any change to our pricing, you will receive advance email notification of same.
I'm unhappy with another provider but have already paid up!
If you are moving to Clearview Hosting from another hosting provider we offer the following additional support to make the process easier:
- a credit against your new account of 30 days hosting free*
- assistance in moving your website
- assistance in updating your domain records
For further information, please contact us
How do I transfer my hosting to Clearview Hosting?
The steps involved in transferring your hosting to Clearview Hosting are as follows:
- Contact us and order your desired new hosting plan
- Once the account is set up, upload and test a copy of your web site to the new account
- We will assist with the transfer of your domain to the new site
The transfer is complete.
Do you provide Graphical Statistics?
Yes. User friendly Statistic reports detailing the usage of your web site are provided as standard with all full hosting services. The reports provide you with information such as how many people accessed your site, where they came from, where they went, details about their workstation (browser, operating system, resolution). Stats are provided free and live reports can be accessed at any time from your Plesk Web Control Panel.
Do you provide web site design and hosting packages?
Yes, offer affordable web site design and hosting packages and can offer you a powerful package including a custom web site design, FREE Shared SSL, OS Commerce Shopping Cart and FREE Authorize.net ecommerce merchant account set up for high-end dynamic web applications. More details are available here.
What payment options do you offer?
We offer the following payment options: Visa, Master-card, American Express, Diners
Can I add more features to my hosting plan?
We have designed our standard packages which are more than adequate for most website requirements but for the more demanding website you can build up your own customized package yourself through your Plesk Web control panel so as your website grows, your hosting requirements can easily grow with it and you only pay for the features you need!
Can I host multiple web sites and domains with your hosting packages?
Yes, all our packages are capable of hosting multiple domains and websites for no extra fees.
This powerful feature permits you to host additional websites with your single hosting service. You can host extra fully qualified hosted domains that can have unique web content, and even email.
You can also just as easily host extra domains as aliases of your existing websites so they actually point at the exact same files as your original domain which means you don't need to duplicate any of your content.
Do you allow pornography or adult content on your servers?
No! In fact, we reserve the right to immediately terminate any account that attempts to display any form of pornography or adult content.
Can I add custom A NAME and C NAME records to my domain name?
Yes, you can add custom DNS and MX records to your domain easily through our online Plesk Web control panel.
Why don't my pages show up when I upload them via FTP?
You must make sure you are logging into the correct directory. Make sure you go up to the root directory, then down into the httpdocs directory.
How do I check my POP3 email?
Use an email client like Eudora, The Bat, or similar. For the host use your domain name, eg. mydomain.com
What SMTP settings do I use?
Due to the possibility of spam abuse, we do not allow SMTP use. Please use the SMTP server provided by your ISP. In your email client, enter username@yourdomain.com substituting your particular information.
How do I check my stats?
Surf to http://www.clearviewhosting.com/login.htm and log-in to your Web Control Panel to see "Web Stats" for your web site. Unless you have purchased a SSL certificate, you will receive a warning that you can safely ignore.
Did I really have that many hits this month?
Remember, that every file request is a hit. If your page has 4 graphics and a style sheet, this will count as 6 hits.
Hits - Counts each time any file is requested
Files - Counts the number of files requested
Visits - Hits are grouped by IP address and time, this is the best indicator to use
Kbytes - the amount of data transferred.
Visits are the best indicator to monitor.
I made changes to my web page, but they don't seem to show up on my site.
Make sure that you are uploading to the right directory (see FTP section) and that you use your browser's REFRESH/RELOAD feature.
My page takes a long time to load
Graphics/animations are bandwidth hogs - make sure to optimize them to be as small as possible.
How do I upload my pages?
Download and install an FTP client, like CuteFTP or WS-FTP. Then connect to your site. Use your domain as the host and your username/password combination to access your site. Upload your files to the /httpdocs directory.
What is your Returns/Cancellation Policy?
You may cancel at anytime. To cancel your account, please read these instructions. As a policy, we do not offer credits or refunds for hosting time already expended or after a period of 30 days from the time of account activation. We do give refunds within 30 days of hosting already used calculated on the monthly hosting price for your plan, should you want to cancel prepaid service. Setup fees are non-refundable. All monetary transactions are in $US dollars. If you purchase one of our Web design and hosting packages and have published it to the Internet, or more than 5 business days have passed since the purchase, then no refunds will be given. We reserve the right to cancel any account for mis-use, spam violation or any other reason at our discretion.
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